Shipping policy

SHIPPING WITHIN THE UNITED STATES

Gitimtim provides free standard shipping on all physical-product orders delivered within the United States.

PROCESSING AND DELIVERY TIMES

Physical products are generally prepared within 2–5 business days and spend approximately 3–8 business days in transit. The estimated total delivery time is 5–13 business days after an order is placed.

Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may vary by product, fulfillment location, carrier, destination, seasonal demand, or events outside our control.

DIGITAL PRODUCTS

Digital products are delivered electronically and do not require shipping.

TRACKING AND SEPARATE SHIPMENTS

When tracking is available, it will be sent to the email address provided at checkout. Items from the same order may arrive separately because products may be fulfilled by different production partners.

ADDRESS CHANGES

If you made a mistake in your shipping address, email support@gitimtim.com within 2 hours of placing your order. Use the subject line “CHANGE OF ADDRESS” and include your full name, order number, and corrected shipping address.

We will try to update the address, but we cannot guarantee changes after fulfillment has begun.

DELAYED OR MISSING SHIPMENTS

If your order has not arrived by the end of the estimated delivery period, contact support@gitimtim.com. We will review the available tracking and fulfillment information and assist you according to our Refund Policy.

Delayed shipments are first investigated using carrier tracking and fulfillment records. A delay alone does not automatically qualify for a refund. If a shipment sent to a complete and correct delivery address is verified as lost, Gitimtim will offer a replacement or refund.

If an item arrives damaged, defective, or incorrect, contact support@gitimtim.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs when applicable. After verification, Gitimtim may provide a replacement, full or partial refund, or another agreed resolution.

A free replacement or refund is not guaranteed when delivery fails because the customer supplied an incomplete or incorrect address.

CONTACT US

For shipping questions, contact support@gitimtim.com.