Refund Policy

Limited Launch Returns and Refunds

For an eligible standard-product return, contact us at support@gitimtim.com within 14 calendar days after delivery.

Do not send an item back before contacting us. If a physical return is required, we will provide the return instructions and destination privately after approving the request. 

The 14-day return period applies to eligible standard-product returns. Damaged, defective, incorrect, and verified lost shipments are handled separately.

Report a damaged, defective, or incorrect product within 30 days of delivery by emailing support@gitimtim.com with your order number, a description of the problem, and clear photographs when applicable. After reviewing the order, tracking, and fulfillment records, Gitimtim may provide a replacement, full or partial refund, or another agreed resolution.

Personalized and made-to-order products remain eligible for remedies when they arrive damaged, defective, or incorrect. They are not eligible for buyer-remorse returns or changes involving customer-approved personalization choices.

Standard Physical Products

Unused, unworn, and unwashed standard physical products may be returned within 14 calendar days after delivery. Products must be in their original condition and packaging.

For returns based on preference, fit, or buyer’s remorse:

• The customer is responsible for return shipping
• Original shipping charges are not refundable
• No restocking fee applies

Personalized and Made-to-Order Products

Personalized, customized, and products specifically identified as made-to-order cannot be returned because of preference, fit, or buyer’s remorse.

These products remain eligible for assistance when they arrive damaged, defective, materially different from the order, or incorrect.

Damaged, Defective, or Incorrect Products

Contact support@gitimtim.com within 30 days of delivery. Include the order number, a description of the problem, and clear photographs when applicable.

After verification, Gitimtim may provide:

• A replacement at no additional cost
• A full or partial refund
• Another appropriate resolution agreed upon with the customer

If Gitimtim requires the product to be returned, Gitimtim will provide or cover the authorized return shipping.

Lost Shipments

If an order has not arrived by the end of the stated delivery estimate, contact support@gitimtim.com. After reviewing the tracking and fulfillment records, Gitimtim may issue a replacement or refund when the shipment is verified as lost.

Digital Products

Digital products, downloads, and electronically delivered content are final sale after they have been delivered, accessed, or downloaded.

If a digital product is inaccessible, defective, or materially different from its description, contact support@gitimtim.com within 14 calendar days after delivery so we can correct the problem or provide an appropriate refund.

Exchanges

We do not offer general exchanges during the limited launch period. Eligible damaged, defective, or incorrect products may be replaced after verification.

Refund Processing

We will notify you when a return or refund request has been approved or declined.

Approved refunds are issued to the original payment method within 10 business days after the required return is received and inspected, or after the supporting evidence is approved when no return is required. Your bank or payment provider may require additional processing time.

Nonreturnable Items

The following items cannot be returned unless they are damaged, defective, incorrect, or otherwise protected by applicable law:

• Personalized or customized products
• Products specifically identified as made-to-order
• Delivered or accessed digital products
• Gift cards
• Used, worn, washed, or altered products

Nothing in this policy limits consumer rights that cannot legally be waived.

For assistance, contact:

Gitimtim
support@gitimtim.com